I've written about broken attribution before. More than once. If you've been following along, you know my position: last-click measurement was always a simplification, AI amplifies whatever data infrastructure you feed it, and most mid-market businesses are optimizing against a distorted picture of reality before a single bid is placed. I'm not going to repeat all of that here. What I'm going to do is tell you what's actually changed recently, because Google just published a

Your Google Ads search term report is trying to tell you something. The queries are getting longer. More specific. More conversational. Less like someone typing at a desk and more like someone talking to a device while they're doing something else entirely. That's not a glitch. That's voice search, and it's reshaping how buyers find businesses like yours. Google's own data shows 27% of the global online population now uses voice search on mobile. There are more than 8.4 billi

Every platform claims credit for the same sale. Your paid search dashboard shows a conversion. Your display report shows a conversion. Your social team is celebrating a conversion. Your programmatic vendor sent a recap email with impressive numbers. Meanwhile, your CFO is looking at actual revenue and asking why none of it adds up. This is the attribution paradox, and it's not a minor reporting annoyance. It's a structural problem that quietly eats marketing budgets, defunds

There are now 15,384 martech solutions in the market. Up 9% year over year. That number should give every CMO pause, not because there are too many tools to evaluate, but because the entire premise those tools were built on is crumbling. Your martech stack was designed around a simple assumption: that buyers would discover your brand, visit your website, click through your content, and move through a funnel you controlled. Every platform you bought, including your CRM, your M

Why the distinction matters more than most organizations realize For most customers, the experience is familiar. You open a company’s website looking for help. A chat window appears in the corner of the screen. You type a question and wait for a response. Sometimes the answer comes quickly and solves the problem. Other times the conversation goes in circles, leaving you frustrated and searching for a way to reach a real person. What most people don’t realize is that these exp

When ChatGPT or Perplexity recommends your business, it's not the same as ranking on page one of Google. It's closer to a trusted advisor handing someone your business card and saying, "These are the people you need to call." That distinction matters for how you measure, budget, and staff around AI search visibility. It also changes where the dollars should come from. This isn't a brand awareness line item. It's demand capture. Why AI Search Signals Higher Intent Traditional

A relatively new McKinsey study on marketing technology landed on my desk last week, and I need to talk about it. Not because it says anything I didn't already know. But because it finally puts hard numbers behind what I've been telling clients about their marketing for years. The finding that stopped me cold: Researchers interviewed more than 50 senior marketing leaders at Fortune 500 companies. Not one could clearly articulate the ROI of their martech investments. Companies

An Analysis of the Data McKinsey just dropped their State of the Consumer 2025 report, and if you're in marketing, you need to pay attention. Not because it's telling us anything shocking—but because it's confirming what many of us have been watching unfold in real-time with actual data that C-suite executives might actually believe. The headline? The pandemic didn't just temporarily disrupt consumer behavior. It permanently rewired it. And if you're still waiting for things

Let me start with something most consultants won't tell you: 65% of contact information from online forms is wrong. And 57% of marketers are getting bad outcomes because they're misreading their data. So when someone promises you AI-powered personalization that actually works, here's what they're not saying: AI can't personalize chaos. It just makes the chaos faster and more expensive. This Is The Same Problem I Keep Seeing A while back, I told you AI won't fix your broken ma

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